Privacy Policy

1. Information We Collect

When you create an account with cy66 or use any of our services, we may collect certain categories of personal information. The types of data we gather include, but are not limited to, the following:

• Identity information: your full name, date of birth, and government-issued identification details required for account verification and responsible gaming compliance.
• Contact information: your email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, or other locations).
• Financial information: payment method details such as bKash, Nagad, Rocket, or Upay account references, and transaction history necessary for processing deposits and withdrawals.
• Technical data: IP address, device type, browser version, operating system, and session logs collected automatically when you access the platform.
• Behavioural data: gaming history, betting activity, session duration, game preferences, and bonus interactions, used primarily to improve your experience and to fulfil our responsible gaming obligations.

We may also collect information you voluntarily provide through customer support communications, survey responses, or promotional participation. Each data category is collected for a clearly defined, legitimate purpose and is not used beyond those stated purposes without your prior knowledge.

2. How We Use Your Information

cy66 uses your personal information strictly for the purposes outlined below. We do not process your data in ways that are incompatible with these stated purposes:

• Account management: to register, maintain, and administer your cy66 player account, including verifying your identity and age (21+ requirement) in compliance with responsible gaming standards.
• Transaction processing: to facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
• Service improvement: to analyse usage patterns, technical performance, and player feedback in order to enhance the gaming experience, introduce new features, and ensure platform reliability.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other unlawful activities that could harm you or cy66.
• Communications: to send you important service notifications, account alerts, security advisories, and — where you have opted in — promotional offers about bonuses, tournaments, and new game releases.

3. Data Sharing and Disclosure

cy66 does not sell, rent, or otherwise transfer your personal information to third parties for their own commercial purposes. We may share your data only in the following limited and necessary circumstances:

• Service providers: trusted technology partners such as payment processors, identity verification services, and game platform providers (e.g., Pragmatic Play, Evolution Gaming) who require limited data access solely to perform their contracted functions on our behalf.
• Legal obligations: when required to comply with applicable laws, court orders, or regulatory directives — for instance, providing information to competent authorities investigating financial crime.
• Business transfers: if cy66 undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. You will be notified in advance of any such change and the applicable privacy terms.

In every case where data sharing occurs, we apply appropriate contractual safeguards to ensure that recipient parties handle your personal information to a standard consistent with this Privacy Policy.

4. Cookies and Tracking Technologies

cy66 uses cookies and similar tracking technologies to operate our platform effectively, remember your preferences, maintain your login session, and analyse how you interact with our site. Cookies are small text files stored on your device that help us personalise your experience and ensure that critical features — such as maintaining your authenticated state during a gaming session — function correctly.

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the platform. We do not use tracking technologies to build advertising profiles for external ad networks, and we do not share cookie-derived data with marketing aggregators.

5. Data Security

cy66 takes the security of your personal information seriously. We employ industry-standard SSL (Secure Sockets Layer) encryption for all data transmissions between your device and our servers. Our internal systems are protected by multi-layer technical and administrative controls including access restrictions, audit logging, regular vulnerability assessments, and secure password storage practices.

While we take all reasonable measures to protect your data, no system is entirely impervious to risk. In the unlikely event of a data breach that may affect your rights or freedoms, we commit to notifying affected users promptly and taking all available remedial steps. We encourage you to also play your part by using a strong, unique password for your cy66 account and keeping your login credentials confidential.

6. Data Retention

We retain your personal information for as long as your cy66 account remains active and for a reasonable period thereafter as required to fulfil the purposes set out in this policy, meet legal and regulatory retention requirements, resolve disputes, and enforce our agreements. Financial transaction records may be retained for longer periods in compliance with applicable financial regulations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle management procedures. You may request early deletion of your account data by contacting our support team, subject to any overriding legal obligations that require us to maintain certain records.

7. Your Rights and Choices

As a cy66 player, you have the following rights regarding your personal information:

• Right of access: you may request a copy of the personal data we hold about you at any time. We will respond to such requests within a reasonable timeframe.
• Right of rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right of erasure: under certain circumstances, you may request the deletion of your personal data. This right is subject to overriding legal obligations that may require us to retain specific records.
• Right to restrict processing: you may ask us to limit how we use your data in certain situations, for example while a dispute about its accuracy is being resolved.

To exercise any of the rights above, please contact our support team at [email protected]. We aim to respond to all legitimate requests within 30 days. In some cases, we may need to verify your identity before acting on a request to ensure your data is not disclosed to an unauthorised party.

8. Third-Party Services and Links

The cy66 platform integrates with select third-party service providers — including game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt — as well as payment partners to deliver a comprehensive gaming experience. These providers operate under their own privacy policies and are bound by data processing agreements that require them to handle any personal information they access on our behalf in a manner consistent with applicable data protection standards.

cy66 is not responsible for the privacy practices of external websites or services that may be referenced in our communications. We strongly encourage you to review the privacy policy of any third party before sharing personal information with them. All navigation within cy66 remains internal, and we do not embed external advertising that tracks you across other websites.

9. Protection of Minors

cy66 is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal information to us, please contact us immediately at [email protected] and we will take prompt steps to delete that information. Our account registration process includes age verification controls designed to prevent minors from accessing gambling services on our platform.

10. Changes to This Privacy Policy

cy66 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. Any significant changes will be communicated to registered users via email or a prominent in-platform notice prior to the change taking effect. The revised policy will be published with an updated effective date at the top of this page.

Your continued use of cy66 following the publication of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cy66 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available around the clock to assist players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna, and everywhere in between.

Email: [email protected] (plain text — not a clickable link). We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them fully within 30 days of receipt.